January 31, 2023
Hello, Glitch Local community. In this day and age we have noticed that trust in online business is dwindling. Some of the best ways to build that trust is through reviews! They are as good as word of mouth, so we want to get as many as we can. So, today we are here to give you the top 5 ways to get organic reviews. 1 Creating Great Customer Experiences The best place to start is right there in the store. Providing that excellent customer care in person really makes you stand out. Everyone knows you by the smile on your face, and customers appreciate that. Your genuine interest in their needs while helping them find exactly what they are looking for will make you memorable. Just having emotional connections with customers can generate those positive reviews you're looking for. This is definitely going to set you up for review success 2 Having Listings…That Are Claimed! Now it’s time for listings! If you aren’t familiar, listings are online details of your business where everyone can find your basic store details. These can be on google, bing, yahoo, yelp, and many more places. When you have listings across so many search engines it helps future customers read reviews and gain trust to come visit you in person! Then they can leave reviews there themselves Also, when you have listings you should definitely make sure to claim them! Customers may not even consider your business if they think that you aren’t real. This tends to happen when your business is unclaimed, so don’t forget to claim them! 3 Just Ask It may sound simple, but asking to review your products or services is okay. You can ask at check out, or even have friendly reminders around the store with yelp stickers, business cards, table top signs, and printed at the bottom of receipts. Just asking the right way and more specifically at the right time gives you a great opportunity to boost those reviews. 4 Customer Checkups When you gather customer information, like emails and phone numbers, check back in with them. Customers really respond well to businesses that drop a quick thank you over text, or a follow-up email on a product. Each of these are opportunities to offer customers chances to leave reviews. You can do this easily with links to specific listings where they can leave those reviews. 5 Respond to Negative Reviews! We should respond to all of our reviews, but responding to negative reviews is especially important. It’s not a bad thing to get a negative review at all, it's all in the response. When you properly respond to negative reviews it shows you’re involved and care about your service. This in turn builds that online trust we are looking for. Also, letting customers give you that feedback can help you improve future customer experiences. All in all, when properly done, bad reviews aren’t so bad after all! These are just the top 5 ways to get those organic reviews you’re looking for. As those reviews flow in, you will see how much they help your business' bottom line. More foot traffic in your store, more customers to create experiences for, and more reviews to ask for sounds pretty great doesn’t it? And, you can start applying these few tricks as soon as today!