Resources
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Frequently Asked Questions
Have a question not listed here? get help at anytime by emailing info@glitchlocal.com.
Do I need to have a domain to sign up?
No. If you already have a domain we can use that one or we will give you a free domain of your choosing for the life of your account when you sign up.
Does Glitch Local own my domain?
No. If you decide to cancel your account our migration team will help you relocate your domain to another provider.
Do you offer email hosting?
No we do not. We do offer integrations to the most widely used email providers.
Are your sites secure?
All of our sites are hosted with enterprise grade AWS security measures in place and given an SSL certificate.
Are your websites mobile friendly?
Yes all of our sites are built with responsive design best practices, so load times will be quick no matter the device.
Are your sites accessible?
We try our best to make all of our sites accessible and include an ADA page on all of our sites so individuals can notify us directly if their disability is preventing them from accessing the site as intended so we can remedy it.
When can I make major changes to my site?
We discourage making wide scale reworks of your site very often for SEO reasons. So we will typically only offer to do a site overhaul every three years.
Smaller changes can be made at anytime reach out to your account manager to discuss your specific needs.
How are credit card payments processed?
We prefer to use Stripe since it was built with e-commerce in mind but are more than capable of working with your preferred processor.
Does online ordering link to a third party website?
No, the online ordering and mobile app add-on does not link out to a third party site but can be integrated into third party products like Doordash and Uber Eats.
Do I need a Glitch Local website plan to get online ordering?
Yes.
What branding do I need to start?
We recommend sending us your entire brand kit including your logo and labeled pictures of your menu items to streamline the process.
What type of photography is recommended?
We highly recommend hiring a profesional food photographer but if you don't have access to professional photos at sign-up we have a library of high resolution photos we can use until you have them available.
Do your sites support video content?
Yes. But we do recommend keeping the videos under 1 minute.
What payment methods does Glitch Local accept?
We accept all major credit and debit cards.
Can I downgrade my plan or remove add-ons?
Our business is built to be as flexible as you need it to be, please feel free to downgrade or remove add-ons when needed.
Our consultants don't work on commission so they will also recomend removing under performing products from time to time, we recommend you take their advice when this happens.
How do I cancel?
Canceling your account is as simple as giving your dedicated account manager a call.
